Article Date: 03/12/2007

EDITOR'S NOTES | Issue 5-11

Service-oriented companies often tout that the customer is always right. This approach may work if you are ordering a meal at a fast food establishment, but in the construction industry, a better motto is this: “Get it in writing!” This week’s set of cases deal with problems that arise when the written word (or lack ... Log in to view the full text.

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